You have 7 days from the date of receiving any item to submit a return request. Shipping costs are borne by the buyer, provided that the product is intact, the product's box is also intact, and all accessories are complete. After verifying this, the amount will be refunded within 7 working days from the date the store receives the return order via the shipping company. If the item has a defect or does not match the description on the website, you have the right to return it, and the purchase price along with the shipping costs paid at the time of purchase will be refunded to you. The product cannot be exchanged if it is in good condition and unused. Returns are only allowed if there is a defect in the product. Some frequently asked questions: Q: I received a defective/damaged product, can I get a refund? In case the product you received is damaged or has a defect, you can return the product provided it is in the same condition as when you received it, with the original box and/or packaging intact. Once we receive the returned product, we will inspect it, and if it is found to be defective or damaged, we will refund the paid amount along with any shipping fees paid, within one week from your return request date. Q: When is a "return" not possible? There are some cases where we cannot support the return: - If the return request is made outside the specified time frame for defective or non-compliant products from the date of receipt. - If the product has been used, damaged, or is not in the same condition as when you received it. - Certain categories that are non-returnable, such as cosmetics, defective products covered by the manufacturer’s warranty, any consumable product that has been used or installed, anything missing from the package you received including price tags, labels, original packaging, free accessories, and peripherals. Q: Who pays the shipping fees when returning the product? You can return the product, and it will be shipped from the customer to our address. Royal Rose store does not bear the shipping cost unless the product is defective, in which case the shipping fee will be covered by Royal Rose. Q: Can I exchange the product if it is intact? The product cannot be exchanged if it is in good condition and unused. The product can only be returned if it has a defect. Q: What is the delivery time for orders at Royal Rose? You can view the shipping methods, handling and shipping duration, and shipping costs from the Shipping Policy page. Go to the Shipping Policy page.
